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Microsoft 365 Apps fails to activate when opened from published apps on a Citrix server. For more information, see Known issues (Citrix product documentation). If you see repeated prompts to grant access to the keychain when starting an Office for Mac app, Office may have been moved to a location other than the default /Applications folder. For troubleshooting steps, see Office for Mac repeatedly requesting keychain access. This article will help you troubleshoot sign in issues when activating Microsoft 365 Apps. If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper too

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